Privacy Policy
Covers how we collect, store and use your data. Works hand-in-hand with these terms to protect your account.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms define how rajacuan operates for you. We've built them around Indonesia's payment landscape—QRIS, DANA, OVO and GoPay—and the way you actually use our lobby. Read through...
Account SecurityPayment ClarityDispute ResolutionYour RightsOur Commitments
Policy Foundation & Jurisdiction
rajacuan operates under the laws applicable to our brand jurisdiction and the supported regions where you access our platform. These terms apply the moment you create an account. We comply with local payment regulations in Indonesia, which is why QRIS, DANA, OVO and GoPay are integrated into our chip row. If any term conflicts with local law in your region, the local
law takes precedence. Disputes are resolved through our support team first, then escalation paths outlined below. Your account balance and transaction history remain your property under these terms.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
How to Reach Us
Team online
Live Chat
Open the chat widget in the bottom-right corner of your account. Our team responds during operating hours to answer questions about your account, transactions or these terms.
Email Support
Send detailed questions to our support inbox. Include your account email and a clear description of your concern. We aim to reply within 24 hours on business days.
Account Settings
Visit your account settings to update contact details, review transaction history, or adjust notification preferences. Changes take effect immediately.
TRUST MARKERS
Why These Terms Matter
Transparency
We spell out what happens when you deposit, play and withdraw. No hidden clauses. Every term is written so you...
Account Protection
Your account is yours. We outline how we protect your login, your balance and your transaction record. Security measures are...
Payment Integrity
QRIS, DANA, OVO and GoPay transactions are processed according to each provider's rules and our settlement schedule. We detail how...
Dispute Handling
If something goes wrong—a missing deposit, an unexpected charge—we have a clear path to investigate and resolve it. You're not...
Your Data
We collect only what's needed to run your account and comply with local law. Your personal information is encrypted and...
Closure & Refunds
If you close your account, we outline how remaining balances are handled and what happens to your transaction history. The...
PLATFORM COMPARISON
Consistency Across Our Policies
Payment Terms
Details deposit and withdrawal rules specific to QRIS, DANA, OVO and GoPay. Complements the account terms here.
Responsible Account Use
Outlines account limits and closure options. Aligns with these terms on account management and your rights.
Dispute Resolution
Explains the escalation path if you disagree with a transaction or account decision. Referenced throughout these terms.
Bonus & Promo Terms
Specific rules for any active promotions. Always read alongside these core terms before claiming a promo.
Mobile App Terms
If you use our app, these terms apply plus app-specific clauses. Download the app and review both documents.
Third-Party Integrations
When we partner with game providers or payment networks, their terms also apply. We link to them in your account.
AT A GLANCE
What Defines Our Brand
Instant Account Setup
Open your account in seconds. Verify your email, set a...
Multi-Game Lobby
Switch between live casino tables, slot rooms and sportsbook markets...
Local Payment Stack
QRIS, DANA, OVO and GoPay are built into our chip...
Real-Time Balance
Your account balance updates instantly after every transaction. No delays...
Transaction History
Every deposit, withdrawal and game round is logged in your...
Account Control
You manage your account settings, notification preferences and closure options...
Questions About Our Terms
Click 'Forgot Password' on the login page. We'll send a reset link to your registered email. Follow the link, create a new password, and log back in. If you don't receive the email, check your spam folder or contact support.
Yes. Go to Account Settings, find the email section, and request a change. We'll send a confirmation link to your current email first. Click it, then confirm your new email. This protects your account from unauthorized changes.
Minimum deposit amounts vary by payment method. Check the deposit screen when you're ready to fund your account—it shows the minimum for QRIS, DANA, OVO and GoPay. Most minimums are low to keep the barrier to entry small.
Withdrawal times depend on your payment method. QRIS and bank transfers typically settle within 1–2 hours. DANA, OVO and GoPay may vary. We process all withdrawals within 24 hours; delays beyond that are usually on the payment provider's side.
No. One person, one account. If we detect duplicate accounts linked to the same identity, we reserve the right to close them. This protects the integrity of our platform and prevents abuse of promotions.
Contact our support team with your transaction ID and a clear description of the issue. We'll investigate within 48 hours and either confirm the transaction or reverse it. Keep your transaction receipts as proof for your records.
Yes. These terms apply whether you access rajacuan on your phone, tablet or desktop. The experience may differ, but your account rights and our obligations remain the same across all devices.